We do. We will send your order wherever you are in the world. For any information regarding the delivery process please send us an email to [email protected] with your complete and detailed address.
You will receive an email confirmation with all your order details and shipment updates. You can check the tracking number on your Order Confirmation Page. The total delivery time includes the warehouse processing time and home delivery by our carriers, and it depends of your address. The delivery date is based on the delivery date of the product with the longest delivery time. Please note Canadian public holidays may affect your delivery time. For more information on our delivery methods you can our Shipping and Delivery policy.
At Sports-zone.ca, we accept the following methods of payment: Credit Cards / Google & Shopify Payments We use the Secure Socket Layer (SSL) protocol for all orders placed. This encryption allows a high level of security for your transactions. Transmission of your card details and personal details is fully secure. We remind you that when you pay with a bank card, you will only be charged once your order is ready to be shipped.
You will receive an email confirmation with all your order details and shipment updates. You can check the tracking number on your Order Confirmation Page. The total delivery time includes the warehouse processing time and home delivery by our carriers, and it depends on your address. Delivery time for domestic orders is up to 4 business days for Standard Shipping provided the address is duly completed. Our team will contact you to schedule the delivery date for Heavy Goods Shipping. International Express Shipments will be treated on a case by case basis. All details will be sent to you once order is placed.
With Sports Zone online purchase you have 14 days to change your mind. If you have bought a product on Sports-Zone.ca and you are not 100% satisfied, you can change your mind and return the product to us or in one of our stores and we will process an exchange or refund. Please check our Return, Refund and Exchange policy and email us your order number and details to [email protected]
You cancel your order free of any charge within 2 hours from purchase time. Please send a cancellation email to [email protected] with your order number and details. Once your order is "preparation in progress" or "dispatched" status we are no longer able to undertake any modifications/ cancellations because the order is being loaded or already in the hands of the courier. Your parcel is deemed to be in the process of being shipped.
Our technical support team will respond to your request regarding damage items during transportation or manufacturing faults within 10 business days. For more info please email us at [email protected]
You have followed all the steps to place your order and made your payment with no difficulty? That's good news. Please note that it may take up to 24 hours for your order to be confirmed, as [email protected] uses card authorization and fraud screening to ensure safe and secure shopping. Once your order is confirmed, you will receive an order confirmation email. Now you will be able to follow your order status in your personal account at your account. If you have placed your order 24 hours ago and still have not received any confirmation email, please contact our Team for advice by phone on +1 (514) 575-7216 or by email to [email protected]
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